Privacy Policy

1. Data Controller

Lemaidu App Services, represented by Thuy Trang Nguyen, is the controller for personal data processed through our applications and support channels.

• Contact: thuytrang@lemaidu.top
• Developer Account Ref.: 22713019068-1
• Team ID: 5S9X2W5VPP
• Developer ID: ca005097-793b-458d-ae1d-e50ee64fbea4

2. Information We Collect

• Account and profile information you provide in-app.
• Support communication details such as name, email, and message content.
• Technical diagnostics, usage events, and device metadata required for app security and performance.

3. How We Use Information

• Provide core app functionality and account services.
• Respond to support requests and service inquiries.
• Improve product reliability, prevent abuse, and maintain service security.
• Comply with legal obligations and enforce our Terms of Service.

4. Legal Bases (where applicable)

• Performance of a contract when delivering requested services.
• Legitimate interests such as fraud prevention, diagnostics, and product improvement.
• Consent when required by applicable law.
• Compliance with legal obligations.

5. Sharing and Processors

We do not sell personal data. We may share data with trusted service providers (e.g., infrastructure, analytics, customer support tools) under contractual data protection terms.

6. International Transfers

Where data is transferred across borders, we apply appropriate safeguards required by applicable privacy laws.

7. Data Retention

• Support records are retained only as long as reasonably necessary for resolution and compliance.
• Technical logs are retained for limited periods for security, diagnostics, and operational continuity.
• Retention may be extended where required by law or legal claims.

8. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to the processing of your data, and to request data portability.

To submit a request, contact thuytrang@lemaidu.top.

9. Children's Privacy

Our services are not directed to children under the age threshold defined by local law without verifiable parental or guardian consent.

10. Security Measures

We use administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, misuse, alteration, and loss.

11. Policy Updates

We may update this Privacy Policy from time to time. Material updates will be reflected by revising the effective date on this page.